Policies & Legal Information

Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the TriShield Supply LLC website at trishieldsupply.com and any procurement services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. About TriShield Supply LLC

TriShield Supply LLC is a South Dakota limited liability company registered as a wholesale trade agent and broker (NAICS 425120). We operate as a government procurement intermediary, sourcing and brokering the delivery of supplies to federal, state, and municipal government agencies. We do not manufacture or warehouse products. Orders are fulfilled via drop-ship delivery directly from our supplier partners to the agency receiving location.

2. Use of Website

You agree to use this website only for lawful purposes and in a manner consistent with all applicable laws and regulations. You may not:

• Use the website in any way that could damage, disable, or impair its functionality
• Attempt to gain unauthorized access to any part of the website or its underlying systems
• Use automated tools to scrape, copy, or reproduce content without our written permission
• Submit false, misleading, or fraudulent information through any contact or quote form
• Impersonate any government official, agency, or other individual

3. Quote Requests and Orders

Submitting a quote request through our website or by email does not constitute a binding purchase order or contract. A binding agreement is only formed when both parties have executed a written purchase order or agreement, or when a contracting officer has issued an official award or purchase order to TriShield Supply LLC.

All quotes are subject to:

• Supplier availability and pricing at the time of order placement
• A validity period of 30 days from the date of the quote, unless otherwise stated
• Review and acceptance by TriShield Supply LLC before an order is placed with our supplier

4. Pricing and Payment

Pricing quoted by TriShield Supply LLC reflects our broker margin applied to supplier wholesale pricing. We operate as a middleman; final pricing may include costs for sourcing, coordination, and drop-ship logistics.

Accepted payment methods include:

• Government Purchase Card (GPC / credit card) — processed securely through Stripe
• Purchase Order (Net 30) — subject to credit review and approval
• ACH / electronic funds transfer — upon arrangement

All payments are processed in U.S. dollars. Stripe's terms of service and privacy policy apply to all card transactions. TriShield Supply LLC does not store payment card information.

5. Drop-Ship Fulfillment Model

TriShield Supply LLC operates exclusively as a wholesale broker under NAICS 425120. We do not take physical possession of goods. Upon receiving a confirmed purchase order, we source the requested products from our supplier network and arrange for direct drop-ship delivery to the government agency's specified receiving address.

As a broker:

• We act as the seller of record on the purchase order
• Our supplier (well-vetted) acts as the fulfillment and shipping party
• Delivery documentation, packing slips, and tracking information will reflect TriShield Supply LLC or our supplier, as applicable

6. Intellectual Property

All content on this website — including text, graphics, logos, and the TriShield Supply LLC name and branding — is the property of TriShield Supply LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.

7. Limitation of Liability

To the fullest extent permitted by law, TriShield Supply LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or services, including but not limited to supply delays, product defects caused by the manufacturer, or fulfillment errors by our supplier partners.

Our total liability for any claim arising out of our services shall not exceed the total amount paid by you to TriShield Supply LLC for the specific order giving rise to the claim.

8. Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses. Product specifications and availability are subject to change based on our supplier partners' inventory.

9. Governing Law

These Terms are governed by the laws of the State of South Dakota, without regard to its conflict of law provisions. Any disputes arising from these Terms or our services shall be resolved in the courts of Minnehaha County, South Dakota, unless otherwise required by applicable federal contracting regulations.

10. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes acceptance of the revised Terms.

11. Contact

Shipping & Fulfillment Policy

TriShield Supply LLC operates as a NAICS 425120 wholesale broker using a drop-ship fulfillment model. We do not warehouse or ship products directly. Instead, we coordinate delivery from our vetted supplier network — including OfficeCrave — directly to your government agency receiving location. This policy explains how that process works and what you can expect.

1. Our Drop-Ship Model

When you place an order with TriShield Supply LLC:

1. We receive your confirmed purchase order or government payment
2. We place the order with our supplier (e.g., OfficeCrave) on your behalf
3. The supplier packages and ships the order directly to your specified delivery address
4. We provide you with tracking information and delivery confirmation as received from the supplier
5. All required delivery documentation (packing slip, shipping confirmation) is provided for your records

2. Delivery Timeframes

Estimated delivery timeframes depend on the supplier and product availability at the time of order:

• Standard Orders (office supplies, sanitation, toiletries): 2–7 business days after order placement
• Specialty or Large Quantity Orders: 5–14 business days — we will confirm the estimated timeline before finalizing your order
• Emergency / Urgent Orders: Contact us directly at (605) 299-2445. We will make every effort to expedite sourcing and delivery

All estimated timeframes begin after we have received a confirmed purchase order or payment. Timeframes are estimates and not guaranteed delivery dates.

3. Delivery Location

We ship to government agency facilities, federal buildings, state offices, and municipal locations throughout the United States. When submitting your order, please provide:

• Complete delivery address including building name, room or dock number
• Agency point of contact name and phone number for delivery coordination
• Any special delivery instructions (e.g., loading dock hours, security requirements)
• Required delivery date, if applicable

4. Shipping Terms

FOB Destination — TriShield Supply LLC arranges delivery to the buyer's specified government facility address. Risk of loss transfers to the buyer upon delivery and acceptance at the destination.

Shipping costs, if any, will be included in the quoted price or itemized separately on the quote. We will always disclose shipping costs before finalizing an order.

5. Tracking and Delivery Confirmation

Once your order ships, we will provide:

• Carrier name and tracking number via email
• Estimated delivery date based on carrier information
• Packing slip or delivery receipt upon request for government recordkeeping

If you do not receive tracking information within 3 business days of order confirmation, please contact us at info@trishieldsupply.com.

6. Order Issues — Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or does not match the specifications on your purchase order, please contact us within 5 business days of delivery with:

• Your order number or purchase order number
• Description of the issue
• Photos of any damaged items or packaging (if applicable)

We will coordinate with our supplier to arrange a replacement shipment, credit, or refund as appropriate. See our Refund Policy for full details.

7. Delays and Supply Chain Issues

TriShield Supply LLC will notify you promptly of any supply delays, backordered items, or fulfillment issues. In the event of a delay, we will:

• Contact you with a revised estimated delivery date
• Offer to source the item from an alternative supplier, if available
• Issue a full refund if we are unable to fulfill the order

Refund Policy

TriShield Supply LLC is committed to ensuring every order meets your expectations. Because we operate as a wholesale broker using a drop-ship fulfillment model, our refund and return process is coordinated with our supplier partners. This policy explains when refunds apply, how to request one, and what to expect.

1. Eligibility for Refund or Return

You may be eligible for a refund or replacement in the following circumstances:

• Items Arrived Damaged: Products that are visibly damaged upon delivery
• Incorrect Items Shipped: Items that do not match the specifications on your confirmed purchase order
• Missing Items: Quantities short-shipped compared to the confirmed purchase order
• Defective Products: Items that fail to function as described within a reasonable time of delivery
• Order Not Fulfilled: If TriShield Supply LLC is unable to source or deliver the ordered products, a full refund will be issued

2. Non-Refundable Situations

The following situations are generally not eligible for a refund:

• Items ordered incorrectly by the buyer (wrong quantity, wrong specifications) — please review all order details carefully before submitting
• Items that have been opened, used, or are no longer in original condition, unless the item is defective
• Custom, special-order, or non-standard items that were sourced specifically for your order
• Refund requests submitted more than 30 days after delivery
• Dissatisfaction with products that match the confirmed specifications

3. How to Request a Refund or Return

To initiate a refund or return, please contact us within 30 days of delivery via:

• Email: info@trishieldsupply.com — subject line: "Return/Refund Request — [Your Order Number]"
• Phone: (605) 299-2445 — Monday through Friday, 8:00 AM – 5:00 PM CST

Please include the following in your request:

• Your name and agency or organization name
• Order number or purchase order number
• Description of the issue (damaged, incorrect, missing, defective)
• Photographs of damaged items or packaging (required for damage claims)

4. Return Authorization

Do not ship any items back without first receiving a Return Authorization (RA) from TriShield Supply LLC. We will coordinate with our supplier to issue an RA number and provide return shipping instructions. Unauthorized returns may not be accepted and could result in delayed processing.

5. Refund Processing

Once a return is authorized and the supplier has confirmed receipt and inspection of returned items:

• Credit Card / GPC Refunds: Processed through Stripe within 5–10 business days. The credit will appear on your original payment method.
• Purchase Order / Net 30 Accounts: A credit memo or check will be issued within 15 business days
• Replacement Shipments: In some cases, we may arrange a replacement order rather than a refund, depending on the nature of the issue and your preference

Restocking fees charged by our supplier (if any) may be deducted from the refund unless the return is due to our error or a defective product.

6. Damaged Shipments — Carrier Claims

If items are visibly damaged in transit, please:

• Note the damage on the carrier's delivery receipt at the time of delivery
• Retain all original packaging materials
• Take photographs of the damage before moving or using any items
• Contact us within 5 business days of delivery

TriShield Supply LLC will coordinate a carrier claim and/or supplier replacement on your behalf.

7. Government Purchase Card (GPC) Disputes

If you paid by government purchase card and believe a charge is incorrect, please contact us first to resolve the issue directly. If we are unable to resolve the matter to your satisfaction, you may initiate a dispute through your card-issuing bank. We will cooperate fully with any dispute investigation.

8. Contact for Refund Inquiries